When accessing different services, the users have to register accounts respectively, as the services have their own account systems. To improve user experience, I redesigned the registration and login processes and fostered cross-functional collaboration to propel account integration.

Managing multiple peripherals often requires users to download separate software for each device, complicating device management and increasing the learning curve. To address this challenge, I led the product planning process through design research to develop a unified peripheral management software.

The customer service team indicated that customers were unable to find detailed information about their orders in the member center. Thus, I redesigned the web pages related to order details through reorganizing the information structure and the UI layout.

After placing an order from the online store, the customers will receive a series of emails notifying them of the status of their order. However, the emails lack sufficient information and the style is inconsistent. Thus, I redesigned the order emails to enhance the buying experience and maintain brand consistency.

Eventful Offers is a section supporting promotional events on the e-commerce store. As the sections are maintained by different stakeholders, the information architecture and interfaces differ significantly. Under the circumstances, I was in charge of redesigning this section.

Langtown is an online adoption platform constructed to increase the adoption rate of stray animals in Taiwan. As a leader and product designer, I led a team of five to design and develop the website through Webflow, create the adoption service, and collaborate with a non-governmental animal shelter.