Redesigned the registration and login processes and fostered cross-functional collaboration to drive account integration, allowing users to access multiple services with a single account.

Led the product planning process through design research to develop a unified peripheral management software, streamlining device management and reducing the learning curve.

Redesigned web pages related to order details by reorganizing the information structure and UI layouts, providing customers with clear and accessible order information.

Redesigned order emails to provide sufficient information and a consistent style, enhancing the buying experience and maintaining brand consistency.

Redesigned the e-commerce store to support promotional events, ensure consistent brand messaging, and guide customers in their buying journey.

Led a team of five in designing an adoption platform and service, increasing the adoption rate for a non-governmental animal shelter in Taiwan.